Toilet Rebate FAQ

Printable Version: Frequently Asked Questions

Q. Why Toilets?
  1. The toilet is the number one water user in the home, attributing nearly 30% of the total indoor water use.
  2. It saves everyone a lot of money. By switching to a low-flow toilet an average family of four could save up to $150 per year on their utility bill! The City of Camrose saves money too because there is less water that has to be drawn from Dried Meat Lake and treated each year.
  3. Using less water reduces our impact on aquatic animals, and the impacts of climate change.
  4. The technology to cut toilet water use in half is now more readily available than ever before.
  5. It is extremely easy to replace an existing toilet with a newer and more efficient model.
  6. Everyone is doing it! Municipalities all around Alberta are giving incentives for toilet replacement. This includes Edmonton, Red Deer, Okotoks and Calgary, along with many others.
Q. Who can qualify?
A. All City of Camrose residents who replace a toilet that uses more than 13 liters per flush with a new and approved low-flow toilet are eligible. Please note that this program is aimed specifically at toilets that are greater than 13 litres in flush volume, toilets that are smaller but have operational issues such as leaks will not be considered. For a list of approved toilets please see the Approved Toilets List

For any residents outside of Camrose city limits that are connected to the Camrose water supply, please contact Camrose County or The Village of Bittern Lake directly to inquire about any toilet rebates they may offer.
Q. How much is the Rebate?

A. There is no limit on the number of toilets per household which can qualify for the rebate. If a single toilet is being replaced the rebate is $70.00. If multiple toilets are being replaced the rebate will be $70.00 for the first toilet, as well as an additional rebate of 25% of the cost of each additional toilet (with a maximum rebate of $50.00 per additional toilet).

Q. Is it worth it?
A. YES! By installing a low flow toilet you will be conserving water, one of earth’s most precious resources. In fact depending on your old toilet you can save over 36000 liters per person per year! In addition a typical family of four can save over $150 a year plus the $70 rebate for an individual toilet when the toilet is first installed. This means a new toilet can pay for itself in less than a year, and after that it’s all savings!

Q. How many rebates are being given out?
A. Rebates are administered on a first-come first-serve basis as long as funding is available (approximately 180 rebates). This includes rebates given out for both residential and commercial toilet exchanges.

Q. How do I tell how many liters my toilet is using per flush?
A. Follow these easy steps to find out in this document: How Many Liters Do I Use Per Flush?

Q. What kind of Toilet can I use?
A. The toilet must be six liters or less per flush. In order to qualify for this rebate, the toilet that you purchase must be on the Approved Toilets list and your old toilet must have a capacity of 13 liters per flush or greater.

Q. Why does my new toilet need to be on the Approved Toilets list?
A. Toilets on the list have been tested by professionals and meet the high standards of Camrose Engineering. The City of Camrose wishes to insure that although your new low flow toilet uses 6 liters per flush or less, it will still get the job done.

Q. I hear that 6 liter toilets are unreliable and require “double flushing”. Is this true?
Low volume toilets have been drastically redesigned since they were first introduced in North America. Low flush toilets now use new tank and bowl designs to increase the velocity of the water as it flows through the trap. You may notice that 6 liter toilets use a straighter path down the drain, while older toilets use an inefficient swirling motion which requires a lot more water. All of the toilets on the Approved Toilets list have been a part of the Maximum Performance Testing (MaP) program, led by the Canadian Water and Wastewater Association (CWWA). The toilets selected have been shown to meet and exceed minimum performance standards for toilets.
For more information about this program please visit the website: If you have questions about how your specific toilet will perform you can also contact Ashton Ford with the City of Camrose by phone at 780.672.4428 or by email at

Q. How can I have the toilet installed?
A. You may have the toilet installed by a plumber or you may install it yourself. Please ensure that the toilet has been installed properly according to the manufacturer’s instructions.

Q. Can I keep my old toilet?
A. To ensure that there is actually a reduction in the amount of water used within City, it is of the utmost importance that older high-volume toilets do not get re-installed elsewhere. Your application requires that you take a photograph of the old toilet made unusable (crack the tank, take out working parts etc). If you are particularly attached to your old toilet you can get creative and turn it into a work of art, or something used for a different function, such as a flowerpot or fountain. If the City receives any creative entries, they will be posted on the City’s website so everyone can see just how clever you are.

Q. Will anyone come and check my installation?
A. The City of Camrose reserves the right to arrange an inspection of your newly installed toilet. Any inspections will be coordinated with the home owner or tenant at least 24 hours prior to inspection.

Q. What if I have a problem with my toilet?
A. New toilets should have a warranty. Check with the retail outlet or toilet manufacturer for details on the warranty your toilet has.

Q. I need to keep my receipt to claim my warranty. Do I submit a photocopy?
A. The City of Camrose requires that you submit the original receipt with your application package. This will be returned along with your confirmation and payment.

Q. I just installed a toilet in my home last year. Can I still receive the rebate?
A. This offer is valid as long as your toilet was installed after October 31, 2017, and you still have all of the required documents, including photo evidence of the old toilet before the upgrade.

Q. How long does it take to get a rebate?
A. All rebates will be sent out as quickly as possible, and should be issued before the end of 2018.

Q. I want to have my toilet replaced but I can’t get a plumber to do it until October!
That’s OK! While the application to receive the rebate must be received before September 28, 2018, you have until October 31, 2018 to have all of your evidence in. That means you could have your toilet installed in October and still be eligible for a rebate.

Q. What has to be in my application package?

  1.  The Application Form 2018.
  2. A picture of the old toilet installed in your home.
  3. A picture of the new low-flow toilet installed in the same place.
  4. Photo evidence that shows the old toilet made unusable.
  5. The receipt from the purchase of your new approved toilet, dated after September 29, 2017.
The Application form should be submitted to City Hall as early as possible to ensure that you are included in the rebate program. The rest may be submitted together as late as October 31, 2018.

Q. There seem to be a lot of things to remember to do. Is there a checklist I could follow instead?

A. Yes! We have prepared the “The Check List” to help keep you organized.