The City of Camrose is now under a State of Local Emergency

In an effort to contain the spread of COVID-19, the City of Camrose is taking immediate action following the direction of Alberta’s Chief Medical Officer of Health. Please see the public health orders here and restrictions on businesses and gatherings here.

The COVID-19 situation is changing rapidly. Please check back regularly for ongoing updates.

To apply to the Government of Alberta's Emergency Isolation Funding click here.

State of Local Emergency

The City of Camrose declared a State of Local Emergency effective Sunday, March 22, 2020. This has now been extended for a third time until April 17, 2020. Declaring a State of Local Emergency will ensure the City can maintain essential services and deploy necessary staff and resources to protect the health and safety of the citizens of Camrose.

This allows the City of Camrose to use any and all measures at our disposal to enforce the advisories of the Province, especially in relation to:

  • Ensuring businesses are following the recommended protocols for protection of staff members and the public such as ensuring symptomatic employees are allowed to self-isolate;
  • Gatherings limited to a maximum of 15 people, and
  • Ensuring that individuals who have returned from international travel are following the 14-day self-isolation order.

The State of Local Emergency is in place for seven days, unless it is renewed or revoked.

View the official message from Mayor Norm Mayer here.

Latest Updates

For the most up-to-date information about COVID-19, please visit the Government of Canada and Alberta Health websites and sign up for City of Camrose News notifications.

We will also continue to update our Facebook, and Twitter with any new information.

Report COVID-19 Related Concerns

COVID-19 public health orders are now enforceable by law

On March 25, Alberta’s Chief Medical Officer of Health issued orders under the Public Health Act to legally require:

  • restrictions on gatherings and businesses
  • returning international travellers to self-isolate for 14 days
  • people exposed to COVID-19 to self-isolate for 14 days
  • people with symptoms – cough, fever, shortness of breath, runny nose or sore throat not related to a pre-existing illness or health condition – to self-isolate for 10 days, or until symptoms resolve, whichever is longer
  • limit access to all nursing homes, designated supportive living and long-term care facilities, seniors lodges and residential addiction treatment facilities to essential visitors

For the most current list of restrictions, please refer to

Violators may be subject to tickets of up to $1,000 per occurrence. Courts could administer fines of up to $100,000 for a first offence and up to $500,000 for a subsequent offence for more serious violations.

File a complaint here.


Frequently Asked Questions

For answers to frequently asked questions, visit the COVID FAQ page.
Protect and Prevent

To help protect you and your family against all respiratory illnesses, including the flu and COVID-19, you should:

  • Practice “social distancing”
  • Wash your hands often and well
  • Avoid touching your face, nose, or mouth with unwashed hands
  • Clean and disinfect surfaces that are frequently touched
  • Stay at home and away from others if you are feeling ill
  • Keep at least a 2 metre distance between yourself and anyone who is coughing or sneezing
  • Follow good respiratory hygiene; cover your mouth and nose with your bent elbow or tissue when you cough or sneeze (dispose of the used tissue immediately)

If you have symptoms such as fever, cough and difficulty breathing and have travelled outside Canada or have been exposed to someone who has COVID-19, stay home, click here to do the online self assessment and/or call Health Link 811. If you are not seriously ill, do not go to a physician’s office, a health care facility or a lab without consulting with Health Link 811 first. Call 911 if you are seriously ill and need immediate medical attention and inform them that you may have COVID-19.

Utility Billing

In order to provide some temporary support to residents and businesses within the City of Camrose, City Council approved a motion on March 22, 2020 to provide the following temporary relief:

  • No penalties to be applied to unpaid amounts for City utilities from March 23, 2020 to June 30, 2020;
  • No penalties to be applied to unpaid amounts for accounts from tenants, landfill accounts, business licenses, facility rentals and other sundry accounts from March 23, 2020 to June 30, 2020; and
  • No charges for NSF (Not Sufficient Funds) fees with respect to cheques or direct deposits from March 23, 2020 to June 30, 2020. 

These relief measures do not stop the normal billing process for any of the fees and charges within the City of Camrose. The measures provide customers with the ability to defer the amounts owing until June 30, 2020 without incurring any penalties for deferred payments. 

Also, on March 30, 2020 Council approved the suspension of recycling fees with an effective date of April 1, 2020 on utility bills since the Recycle with Centra Cam facility has been temporarily closed to the public.

Taxi Sanitation and Hygiene Protocols

The purpose of this protocol is to limit the spread of COVID- 19 to or between passengers and drivers.  Therefore measures must be taken to clean and sanitize taxis between pickup and drop-offs.

In addition, taxis are limited to two passengers at a time and must not transport passengers in the front passenger seat.


Symptoms for COVID-19 are similar to those for influenza or other respiratory illnesses. Employees (drivers and dispatchers) should not report to work if experiencing symptoms. In addition, people accessing taxi services should not be permitted if experiencing COVID-19 symptoms.

Initial Cleaning:

Do a deep cleaning on each vehicle with particular attention to “touch points” using a good quality soapy solution as per manufacture directions.  All dirt and grime needs to be initially removed in order to prepare the surface for disinfection. 

Follow the cleaning with a product that has a viracidal claim. 

Day to day/ change of operator cleaning:

Follow the same two-step process of cleaning with a soap product followed by a viracid.  This at a minimum of start and end of vehicle usage. 

For increased frequency and cleaning away from the office, consider disposable cleaner and viricid wipes, maintaining the two – step cleaning and disinfecting process. 

Cleaning between passengers:

Follow the same two-step process of cleaning with a soap product followed by a viracid.  Clean and disinfect all surfaces that passengers have come in contact with.  Ensure all touch surfaces are cleaned and disinfected for each passenger.

Essential Services

Services such as waste and compost collection, utility services and emergency services remain operational.

The City is preparing to cross train individuals affected by City facility closures for essential service provision. These backup employees will be familiarized with water treatment, facility maintenance, and road maintenance. This is to make sure that the City can continue to provide safe drinking water, drivable streets, and a safe environment for our community.

Should a non-urgent matter arise, please complete the Report a Concern form. 

For urgent matters such as water breaks, sewer backups or utility disruptions please call Public Works at 780.672.5513 or 780.672.4444 after hours.

City Facility Closures and Service Disruptions

The following City facilities are closed to the public:

  • Camrose and District Museum - 780.672.9949
  • Camrose Police Service - 780.672.4444
  • Centra Cam Recycling Facility - 780.672.9995
  • Chuck MacLean Arts Centre - 780.672.9949
  • City Hall - 780.672.4426
  • Community Centre - 780.672.9195
  • Fire Department - 780.672.2906
  • Golf Course (Pro Shop) - 780.672.2691
  • Mirror Lake Centre - 780.672.7022 or 780.672.4426
  • Public Works - 780.672.5513
  • Recreation Centre - 780.672.9195
  • Stoney Creek Centre (public washrooms are still open) - 780.672.9195

The Camrose Connector has suspended its service between Camrose and Edmonton. We will be evaluating our plans to resume the service again at a later date while we monitor the COVID-19 situation.

The Camrose Community Bus has implemented tactics to help stop the spread of the virus. Click here to find out more.

The City of Camrose Assessment department has suspended property inspections until further notice. If you have received a letter to book an inspection with us you will be receiving a new letter soon. We ask for your cooperation in filling out the questionnaire to allow us to maintain fair and equitable assessments.

The City of Camrose encourages everyone to practice Alberta Health Services’ recommendation of social distancing. With that being said, we have decided to suspend our Camrose Area Rideshare program indefinitely.

Emergency Services

In the event of an emergency, call 911

Toilet Paper and Non-Flushables
A reminder to all residents that alternative products such as Kleenex, fabrics, paper towel etc. are not suitable alternatives to toilet paper and should be disposed of per the City's the organics protocols. Flushing these items may result in clogs in your home plumbing system, as well as City infrastructure.
Resources for Businesses

Visit the Economic Development page for COVID-19 Resources for Businesses.

Additional Resources


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