What is the Toilet Rebate Program?

We are offering this rebate to encourage everyone to increase their water conservation. The toilet is one of the largest water users in the household. Toilets can contribute up to 30% of total indoor consumption in residential homes. Reducing a toilets usage goes a long way.

If your home, business, or institution has an older toilet that uses 10 litres or more per flush, we will provide a rebate when you replace that toilet with one that uses 6 litres or less per flush, and has a Maximum Performance (MaP) score of 800 or more (MaP score is a measure of how much mass a toilet can flush in one go).

If you are unsure the toilet you want will meet these requirements, please contact the business you plan on purchasing from.

The rebate will be $70 for one toilet. If you are replacing more toilets, you can also receive a 25% rebate for the cost of each extra toilet (up to a maximum of $50 per extra toilet).

Who is eligible for a rebate?

We offer this program to anyone with a water account with the City of Camrose. This includes residents, businesses, and institutions who apply during the program run.

For any residents outside of Camrose city limits connected to the Camrose water supply, please contact Camrose County or The Village of Bittern Lake to ask about any toilet rebates they may have.


Applicants are responsible for ensuring that they qualify for the Toilet Rebate Program according to the below criteria:

  • You must have a water account with the City of Camrose.
  • The installation must take place within Camrose City Limits.

Conditions for qualification

  • Old toilet(s) must be equal or greater than 10 liters per flush.
  • The new toilet(s) must use(s) 6 litres or less per flush and have a Maximum Performance (MaP) score of 800g or greater (please note that dual-flush toilets have to meet these standards on both flush modes).
  • Applicant must provide the original sales receipt (will be returned with the rebate) dated after September 30, 2021 for the new toilet(s).
  • Applicant must provide a photograph(s) of the old toilet(s) installed in the washroom(s) before replacement.
  • Applicant must provide a photograph(s) of the new toilet(s) in the washroom(s) after installment.
  • Applicant must provide evidence that the old toilet(s) have been made non-functional.

This program will accept applications from May 23, 2022 at 8:00am to September 29, 2022 at 4:30pm. All other required documents must also be submitted by October 31, 2022 as outlined on the Toilet Rebate Program Checklist. The City of Camrose has the right to refuse applications at any time due to funding or applicants not complying with the conditions.

How to apply?

Applications for the 2022 Toilet Rebate Program will be accepted from May 23, 2022 until September 29, 2022.

Rebates will be given out to those who have applied in time, and have proof of installation of the new toilet(s) and decommissioning of the old toilet(s) before the end of October 2022.

Along with the needed information from the “Rules” section, the application must include the completed application form:

To make sure you have collected all the needed information, see the Toilet Rebate Program Checklist.

Frequently Asked Questions
Why toilets?

1. The toilet is the number one water user in the home, attributing to nearly 30% of the total indoor water use.

2. It saves everyone a lot of money. By switching to a low-flow toilet, an average family of four could save up to $100 per year on their utility bill! The City of Camrose saves money too because there is less water that has to be drawn from Dried Meat Lake and treated each year.

3. Using less water reduces our impact on aquatic animals, and the impacts of climate change.

4. The technology to cut toilet water use in half is now more readily available than ever before.

5. It is extremely easy to replace an existing toilet with a newer and more efficient model.

6. Everyone is doing it! Municipalities all around Alberta are giving incentives for toilet replacement. This includes Edmonton, Red Deer, Okotoks, and Calgary, along with many others.

Who can qualify?
All City of Camrose residents who replace a toilet that uses more than 10 litres per flush with a new and approved low-flow toilet are eligible. Please note that this program is aimed specifically at toilets that are greater than 10 litres in flush volume, toilets that are smaller but have operational issues such as leaks will not be considered. 
How much is the rebate?
There is no limit on the number of toilets per household that can qualify for the rebate. If a single toilet is being replaced, the rebate is $70. If multiple toilets are being replaced, the rebate will be $70 for the first toilet, as well as an additional rebate of 25% of the cost of each additional toilet (with a maximum rebate of $50 per additional toilet).
Is it worth it?
YES! By installing a low flow toilet you will be conserving water, one of earth's most precious resources. In fact, depending on your old toilet, you could save over 13,000 litres per person per year! In addition, a typical family of four could save up to $100 a year plus the $70 rebate for an individual toilet when the toilet is first installed. This means a new toilet could pay for itself in a year, and after that it's all savings!
How do I tell how many litres my toilet is using per flush?

Follow these steps to find out: How Many Litres Do I Use Per Flush?

If you are unsure the toilet you want will meet the requirements, please contact the business you plan on purchasing from.

What kind of toilet can I use?

In order to qualify for this rebate, the toilet that you purchase must have a flush volume of 6L or less and a MaP score of 800 or greater, and your old toilet must have a capacity of 10 litres per flush or greater.

If you are unsure the toilet you want will meet these requirements, please contact the business you plan on purchasing from.

Why does my new toilet need to meet a flush volume requirement and a MaP requirement?

Toilets have to meet a flush volume requirement to make sure that the owner and the City of Camrose conserve water, and the MaP score ensures that the toilet will not require multiple flushes. The City of Camrose wishes to insure that although your new low flow toilet uses 6 litres per flush or less, it will still get the job done.

I hear that 6 litre toilets are unreliable and require "double flushing". Is this true?

Low volume toilets have been drastically redesigned since they were first introduced in North America. Low flush toilets now use new tank and bowl designs to increase the velocity of the water as it flows down the drain, while older toilets use an inefficient swirling motion which requires a lot more water. Most toilets undergo Maximum Performance Testing (MaP) program, led by the Canadian Water and Wastewater Association (CWWA). The toilets that meet our requirements have been shown to meet and exceed minimum performance standards for toilets. For more information about this program please visit the website www.map-testing.com. If you have questions about how your specific toilet will perform you can also contact the City of Camrose by phone at 780.672.4428 or by email at toiletrebate@camrose.ca.
How can I have my toilet installed?

You may have the toilet installed by a plumber or you may install it yourself. Please ensure that the toilet has been installed properly according to the manufacturer's instructions.

Can I keep my old toilet?
To ensure that there is actually a reduction in the amount of water used within the City, it is of the utmost importance that older high-volume toilets do not get re-installed elsewhere. Your application requires that you take a photograph of the old toilet made unusable (crack the tank, take out working parts, etc.). If you are particularly attached to your old toilet you can get creative and turn it into a work of art, or something used for a different function, such as a flowerpot or a fountain.

What if I have a problem with my toilet?

New toilets should have warranty. Check with the retail outlet or toilet manufacturer for details on the warranty your toilet has.

I need to keep my receipt to claim warranty. Do I submit a photocopy?

The City of Camrose requires that you submit the original receipt with your application package. This will be returned along with your confirmation and payment.

I just installed a toilet in my home last year. Can I still receive the rebate?

This offer is valid as long as your toilet was installed after September 30, 2021, and you still have all of the required documents.

How long does it take to get a rebate?

All rebates will be sent out as quickly as possible, and should be issued before the end of 2022.

I want to have my toilet replaced but I can't get a plumber to do it until October!

That's OK! While the application to receive the rebate must be received before September 29, 2022, you'll have until October 31, 2022 to have all of your evidence in. That means you could have your toilet installed in October and still be eligible for a rebate.

What has to be in my application package?

1. The 2022 Toilet Rebate Application Form.

2. A picture of the old toilet installed in your home.

3. A picture of the new low-flow toilet installed in the same place.

4. Photo evidence that shows the old toilet made unusable.

5. The receipt from the purchase of your new approved toilet, dated after September 30, 2021.

The application form should be submitted to City Hall as early as possible to ensure that you are included in the rebate program. The rest may be submitted together as late as October 31, 2022.

There seems to be a lot of things to remember to do. Is there a checklist I could follow instead?

Yes! We have prepared The Checklist to help keep you organized.


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