Water Fill Station

Complete the online application form here.

After you have completed the above online application form, the City will continue with your account setup and an email will be sent to you with details on your account ID and PIN.

Users can add additional funds to their accounts at any time using the online system.

Rates: $7.50/cubic meter. (Rates are charged as per the City of Camrose Annual Fees and Charges Bylaw.)

Volume Conversion (conversions for the most common tank sizes)

STEP 1

To access your online account, please open your web browser and go to water.simcom.tech (Do not prefix the water.simcom.tech with "www" or " https://" and do not add a ".com" or anything else to the end.)

STEP 2

Log in using the username and password that we have sent to you. If you need help, please contact us at 780.672.4426 or at bulkwater@camrose.ca 

STEP 3

Once logged in, go to the menu on the left hand side of the page, navigate down, and click on “User Mgmt” near the bottom.

STEP 4

Click on "My Profile" on the left hand side, and then locate the Process Payment tab to make a prepayment on your account.

STEP 5

Once you have a prepaid balance in your account you will be able to dispense water up to the amount that has been prepaid. Your balance can be checked in the Balance tab.

STEP 6

Review your transactions by clicking on "Activities" and then "Transactions

Filling Instructions

Before dispensing water, your online account needs to be set up and a prepayment must be made via a credit card.

STEP 1

Locate the switches on the south side of the station and make sure that the switch for the port you want to operate is set to “OFF” before you begin.

STEP 2

Enter in your account ID number and PIN at the kiosk terminal (located in a panel on the south side of the station). Please note that IDs are case sensitive, therefore to change your entry to uppercase, please select the bottom left hand button.

STEP 3

Follow the prompts on the screen - If you make a mistake, please wait for the system to timeout and restart.

STEP 4

Ensure that your hose is attached to the fill pipe and receiving vessel. Press ‘Y & ENTER’ to confirm.

STEP 5

Enter the volume amount (in litres) and press "ENTER".

STEP 6

Select which port you would like to dispense from. Make sure the switch is set to "ON" to start the load.

STEP 7

The dispensing port will begin to fill. The fill will end when the requested volume has been dispensed. If something goes wrong during your load, flip the port switch to off to stop the water from dispensing.

STEP 8

Shut off your tank valve and disconnect your hose (if necessary) and replace your tank cap before leaving the station.

STEP 9

A receipt will automatically be emailed to the registered account email address.

1. Open your web browser (e.g. Firefox, Chrome, or Edge,) go to the Simcom water website water.simcom.tech and enter the username and password that the City supplied to you.
2. The Simcom web page may have a software update summary box – (just close it with the cross in the top right hand corner of the dialog box)
3. Then (in the left side of the web page) go to “User Mgmt” and click on the arrow
4. Then click on “My Profile” and three tabs will be displayed – ‘user information’ ‘balance’ and ‘process payment’
5. Click the "BALANCE" tab – gives you the current available balance in your account in $
6. Click "PROCESS PAYMENT" to load money into your Simcom account
7. Using a Mastercard or VISA card (NOT a credit debit card) enter the following
   • Amount –  the dollar amount without a dollar sign $  - e.g. 100.00 for $100
   • Card number - enter the 16 digit credit card number with no spaces between the numbers
   • Expiration date (MMYY) – enter the month in numbers and the last two digits of the year e.g. August 2023 enter 0823 no spaces or brackets
   • CVD- enter the three digits on the back of your credit card then press Process

It may take up to a minute to process the payment and if approved it will provide you with a receipt for your records. If not approved, repeat the above four steps. If that fails, try a different credit card.

Remember to logout your Simcom account once complete.

The volume of water recorded on the transaction receipt sometimes varies from what was requested at the terminal due to the following:

• To meet Alberta Environment regulations reducing the potential of water contamination to the next water filling station customer through back siphonage and to prevent the dispensing port from freezing in the winter, a small amount of water recorded in the water meter (and paid for by the customer) is drained from the kiosk pipework into a drain beneath the kiosk. This is why you may notice water ‘leaking’ from underneath the water filling station kiosk.
• When the filling station terminal water meter reaches the desired volume of water requested it automatically closes and shuts of the water dispensed from the port. However, your hose connecting the dispensing port to your water container is still full of water and this water is ‘lost’ when you disconnect the hose from your water container and the dispensing port. So for example, a 20 foot long (6m) hose that is 2 inches (50mm) in diameter holds 2.6 imperial gallons (11.8 litres) when full and this ‘lost’ water costs 8 cents at 2021 prices.