Privacy Policy

Access to Information and Protection of Privacy

Effective June 11, 2025, the Freedom of Information and Protection of Privacy Act (FOIP) has been repealed and replaced by two new statutes:

• Access to Information Act (ATIA)– governs access to records held by public bodies.
• Protection of Privacy Act (POPA)– governs the collection, use, disclosure, and safeguarding of personal information.

Accessing Information under ATIA

If you wish to make a request for information under the Access to Information Act, complete the Access Request Form. You can generally expect a response within thirty business days. You may need to bring photo identification when picking up your information.

While there is no charge to obtain personal information, there may be charges for photocopying ($0.25/page). For general information requests, there is an initial charge of $25, and a charge of $27 per hour for locating, retrieving, preparing, and handling the records for disclosure.

If you are unsure whether your request falls under ATIA, please contact the City’s Privacy Officer legservices@camrose.ca. 

Directory of Personal Information Banks

POPA requires public bodies to publish a directory of all personal information banks. View the full listing of personal information banks.

Personally Identifiable Information Available

The IP (Internet Protocol) numbers of computers used to visit our websites are noted as part of our statistical analysis to improve services and access. The site does not attempt to associate IP addresses with individual users.

Restrictions on the Disclosure of Customer Information

Our users are important to us. In accordance with POPA, the City of Camrose does not sell or rent users' personal information to any outside company or organization. We do not disclose personally identifiable information to unaffiliated third parties for their independent use, except where required by law.

We strive to collect only the minimum amount of personal information necessary to fulfill the purpose for which our digital services were created, and we ensure that all collection, use, and disclosure of personal information complies with POPA.

Other Websites and Social Media

Various websites may be linked through the City of Camrose’s website. Visitors are advised to review the privacy statements of these external sites before providing personal information.

The City of Camrose uses interfaces with social media platforms such as Facebook, Twitter, and YouTube. If you choose to "like" or "share" content from our website, please review the privacy policies of those services. These interfaces may allow social media platforms to associate your visits to our site with other personal information.

Website Analytics

Our website uses Google Analytics, a service that transmits website traffic data to Google servers. The City of Camrose uses reports from Google Analytics to understand website traffic and webpage usage.

By using www.camrose.ca and affiliated municipal websites, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy. You can opt out of Google Analytics by disabling cookies, turning off JavaScript, or using Google’s opt-out tool.

Use, Collection, and Retention of Customer Information

In accordance with POPA, we collect information such as IP address, browser type, visit date/time, and linked pages for statistical reporting purposes only.

We collect, retain, and use personal information only when essential and permitted by law, to administer our services and respond to customer needs. We are committed to ensuring that personal information is accurate, secure, and retained only as long as necessary.

Protection of Information via Established Security Procedures

The City of Camrose maintains security standards and procedures to prevent unauthorized access, removal, or alteration of personal information. These measures are guided by internal policies and best practices and are designed to support compliance with POPA.

As we continue to enhance our privacy practices, the City is working toward the development of a formal Privacy Management Program, as required under POPA.

Limiting Employee Access to Information

Our Information Technology Policy limits employee access to personal information to only those who require it to perform their duties. Supervisors are responsible for enforcing staff responsibilities in protecting personal information, in line with POPA’s requirements for staff training and accountability.