Invest in our People and Processes

Outcome: City staff are well-trained and equipped to provide excellent services to the public and other City Departments. The City is a desirable workplace; it has a healthy, positive organizational culture with employee appreciation, opportunities for growth, and a strong sense of team.  

Modern technology and systems are in place that meet current expectations of citizens and support internal services. Safe, secure, and efficient technology enables reliable work processes, continuous improvement, and data-informed decision-making. In turn, these help the City manage its assets and deliver services well.  

Initiatives:

• Ensure a strong organizational culture through annual employee engagement surveys.
• Ensure adequate resources are provided for staff to meet established service levels.
• Invest in and implement necessary technology and system upgrades.
• Develop an HR Framework Policy and an IT Framework Policy.

Back to the Strategic Plan