Billing Disruptions due to Canada Post Strike

The Canada Post strike may cause delays in receiving utility bills, accounts receivable notices, and vendor payments. To help you avoid any inconvenience, we’ve outlined everything you need to know and the steps you can take to stay on track.

What you Need to Know

Utility Bills

If you currently receive your utility bills by mail, you may experience delays. To avoid this, we encourage you to sign up for electronic billing using our Paperless Utility Bill Sign-Up Form to ensure you’ll receive your bill on time. If you are on autopay, your payments will continue as usual, but we still recommend that you sign up for electronic billing to see the charges before they are charged to your account.

If you have any questions or need assistance, feel free to call our Finance Department at (780) 672-4426 or visit City Hall during our business hours: Monday to Friday, 8:00am - 12:00pm and 1:00pm - 4:30pm.

Accounts Receivable

Accounts receivable customers (receiving bills for facility rentals, leases, etc.) may also face delays if you receive your bills by mail. To prevent disruptions, you can sign up for electronic invoicing by contacting us at (780) 672-4426 or visiting us at City Hall.

Vendors

Vendors who receive payments by cheque are likely to experience delays as well. To avoid waiting, we recommend switching to Electronic Funds Transfer (EFT). This method is secure, faster, and ensures prompt payment. You can sign up by contacting us at (780) 672-4426, emailing payables@camrose.ca, or visiting City Hall. Please note that an EFT authorization form will need to be completed to process payments correctly and securely.

If you have any questions or concerns, please don’t hesitate to reach out to our team!