What is Voyent Alert?

Voyent Alert! Is a multi-purpose communication service provided by the City of Camrose to keep you informed of critical events like fires or floods as well as day-to-day communications such as road maintenance and closures, aquatics and recreation programs, service disruptions, etc. Check out the short video below to learn more!

Take these 3 Easy Steps to Start Receiving the Notifications that YOU Want!

Step 1. Sign Up

Registration for the service is FREE, simple and totally anonymous. There are 4 easy ways to sign up:

1. Receive Notifications by Voyent App:
Download and install the Voyent Alert App from the Apple or Google Play app stores.
 

2. Receive Notifications by Text:
https://ca.voyent-alert.com/vras/client.html?e=sms#!/registration

3. Receive Notifications by Email:
https://ca.voyent-alert.com/vras/client.html?e=email#!/registration

4. Receive Notifications by Voice Calls (e.g. Home Phone):
https://ca.voyent-alert.com/vras/client.html?e=text-to-voice#!/registration

Check out the video below for a registration tutorial or click here to view a document that shows all of the steps!

Step 2: Add Locations

You can add in multiple locations if you would like to receive site-specific alerts from around the city.

  1. If you're not already logged in, log in to your account now.
    • If you are using a mobile app, log in by simply opening up the Voyent Alert! app on your smart device.
    • For Text/SMS, Email and Voice users, log in here and enter your email or phone number. A 4-digit verification code will then be sent to your email or phone. Once you receive it, enter the code and you will be successfully logged in.
  2. Once you're logged in, click on the menu on the top left of the screen and then click on My Locations (or find it in the bottom right-hand corner).
  3.  Add a new location by either:
    • Selecting “Add Location” from the top right-hand corner and typing in an address (make sure that it says Camrose) OR
    • Move around and zoom in on the map and then clicking and holding on a location to make a new pin.

Step 3: Opting In and Out of Topics

When you sign up a new device, you are automatically signed up for ALL topics. Use the instructions below to opt out of topics you are not interested in. Please note that even if you deselect all of the topics, you will still receive critical alerts.

  1. If you're not already logged in, log in to your account now.
    • If you are using a mobile app, log in by simply opening up the Voyent Alert! app on your smart device.
    • For Text/SMS, Email and Voice users, log in here and enter your email or phone number. A 4-digit verification code will then be sent to your email or phone. Once you receive it, enter the code and you will be successfully logged in.
  2. Once you're logged in, click on the menu on the top left of the screen and then click on My Topics. Here is where you can select and deselect topics. 

If you want to unsubscribe completely from this service, go to the menu on the top left and then click on My Profile. On the bottom right-hand corner of the screen, there is an arrow and after you click on that, you can click on Unsubscribe.

What You Can Expect

Personalized Communications:
Voyent Alert! provides informative communications. Critical information such as the distance and direction from an incident, time of intercept and preferred evacuation routes from your tracked locations are provided.

Track Multiple Locations:
Voyent Alert! allows you to create and track multiple locations such as “Kids School” or “Mom’s House”. Any event or communication related to your tracked locations will be forwarded to you along your preferred communication channel.

No Message Fatigue:
Voyent Alert’s smart alerting capabilities ensure that you will only get notified when a communication is relevant to you or one of the locations you are tracking.

Communications Your Way:
Receive alerts over a wide variety of communication channels including mobile apps, text/SMS alerting, email or voice calling You can register for all or one of them.

Privacy is Paramount:
Registration is anonymous, and no information volunteered or derived is shared or used for marketing or data harvesting purposes. Locational information from your tracked locations is only used to determine its proximity to an alert event and to provide critical context within the communications (such as distance and direction).

Support

For more information you can check out the FAQ and the Voyent Alert Privacy Policy. If you require any assistance signing up, please contact Sara Walkey at swalkey@camrose.ca or at 780.672.4426.

 

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